EMMANUEL IDUH

Managed guest arrivals and departures, ensuring seamless service delivery and maintaining hotel premises for optimal guest experience.

• Provided exceptional first impressions by warmly greeting guests and efficiently managing baggage handling for seamless check-in and check-out processes.
• Conducted daily inspections of room utilities, ensuring perfect working condition for optimal guest comfort and satisfaction.
• Maintained the pristine appearance and tidiness of the hotel lobby, enhancing overall guest experience and property aesthetics.

Delivered excellent customer service in a restaurant setting, taking orders and serving food and drinks to ensure a positive dining experience.

• Delivered exceptional customer service in a high-volume restaurant setting, consistently ensuring positive dining experiences for guests.
• Managed accurate order taking and efficient food and drink service, contributing to smooth operations and guest satisfaction.

Supervised department staff and managed store operations, contributing to strategic initiatives and maximizing hotel occupancy.

• Managed and mentored a team of department staff, overseeing hiring, training, performance measurement, discipline, and scheduling to enhance operational efficiency.
• Led the tactical execution of strategic initiatives under division leadership, contributing to increased hotel occupancy and service promotion.
• Processed daily reports, reconciliations, and journals with high accuracy, ensuring financial integrity and operational compliance.
• Successfully handled guest complaints and inquiries, maintaining high standards of service and contributing to overall guest satisfaction.

Served as a primary point of contact for clients and applicants while overseeing operational functions with meticulous attention to detail.

• Served as the primary point of contact for clients and applicants, ensuring seamless communication and efficient resolution of inquiries.
• Demonstrated strong multitasking abilities by engaging in multiple job functions daily, enhancing overall workflow efficiency and productivity.
• Maintained meticulous records and conducted thorough inspections, identifying and resolving technical issues to ensure operational safety and equipment reliability.